Privacy Policy

Matthew Williamson Ltd (“Matthew Williamson”, “we”, “our”, “us”) and its subsidiary companies respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust.

If you are under 18, we require that you inform a parent or guardian about Matthew Williamson’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Matthew Williamson or placing an order.

The following information is provided by Matthew Williamson to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.matthewwilliamson.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Please note that this policy applies to Matthew Williamson and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. Matthew Williamson is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time Matthew Williamson may employ third party business partners to collect personal information on Matthew Williamson’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Matthew Williamson to comply fully with the Matthew Williamson Privacy Policy as set forth herein.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Matthew Williamson collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Matthew Williamson. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. You may also choose to store your credit card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES

As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

WHAT ABOUT COOKIES?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

Matthew Williamson may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other companies in the Matthew Williamson Group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

When you register with Matthew Williamson, you will be asked if you want to subscribe to our update service. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. Similarly, if you choose to opt-in for this service, from time-to-time we will use the information you provide to promote the products and services of other companies within the Matthew Williamson Group or our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

OPT-IN and OPT-OUT PROVISION

When you register, we will provide a link to the Privacy Policy and consent button for the collection of your personal data. At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. In particular, you can opt-out from having your personally identifiable information shared with our business partners or Matthew Williamson’s subsidiaries (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not the Company’s current policy to share its customers’ personal details with third parties other than as stated herein.

Should you choose to have your name and personal data removed from our database all together, you can do so by sending an Email to customerservice@matthew williamson.co.uk or by writing to us at:
Matthew Williamson Ltd a Limited Company registered in England and Wales with registered number 3913951. The registered office Address is Unit 10-11 The Quadrant, 135 Salusbury Road, London NW6 6RJ. Matthew Williamson Limited registration number for Value Added Tax in the United Kingdom is: 697 1773 78.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION WE MAINTAIN

If for any reason you are concerned that the personal information held by Matthew Williamson is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page; your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you prefer, you may contact us by email at customerservice@matthewwilliamson.co.uk and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please email customerservice@matthewwilliamson.co.uk or alternatively if you require more information please go to the Contact Us section of the web site and send an e mail to the relevant Matthew Williamson department. If you wish to talk to a Matthew Williamson customer care representative please call +44 (0) 20 7491 6200.

YOUR CONSENT

By visiting www.matthewwilliamson.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

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